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How to Complain on Uber Eats
If you’re an Uber Eats customer, you may have experienced issues with your order or the delivery process. As an Uber Eats driver, you may have encountered unhappy customers or problematic restaurant partners. In either case, knowing how to complain on Uber Eats can help you resolve issues and improve your experience with the app.
How to Complain as an Uber Eats Customer
If you’re a customer and you did not receive all of your items, you may be unsure if you should call the restaurant or Uber customer support. In this case, it’s best to contact Uber Eats customer support directly. You can do this by following these steps:
- Open the Uber Eats app and navigate to your order history.
- Select the order you want to complain about.
- Tap the “Help” button and choose “Missing or incorrect items” from the list of options.
- Follow the prompts to report the issue and submit your complaint.
If you have other issues with your order, such as food quality or delivery time, you can also report these through the app. Simply navigate to your order history, select the order, and choose the appropriate option from the “Help” menu.
See Related: How do foodora and Deliveroo pay the restaurant after a customer’s order is placed?
How to Complain as an Uber Eats Driver
If you’re an Uber Eats driver and you encounter issues with customers or restaurant partners, you can report these through the app as well. Follow these steps to submit a complaint:
- Open the Uber Eats app and navigate to the “Earnings” tab.
- Select the trip you want to complain about.
- Tap the “Help” button and choose the appropriate option from the list of options.
- Follow the prompts to report the issue and submit your complaint.
If you have ongoing issues with a particular restaurant partner, you can also contact Uber Eats support to report the problem. This can help improve the experience for both drivers and customers.
See Related: Why is AIBT in Sydney?
Tips for Effective Complaints
Whether you’re an Uber Eats customer or driver, there are a few tips you can follow to make your complaints more effective:
Be specific: Clearly describe the issue you’re experiencing and provide as much detail as possible.
Be polite: Even if you’re frustrated, it’s important to remain polite and professional in your communications.
Be patient: Resolving issues can take time, so be patient and follow up as necessary.
Keep records: Keep a record
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